Plaza Updates
Our Wellbeing & Safety Commitment

The wellbeing of our guests and associates is our highest priority. We continue to monitor the Coronavirus (COVID-19) outbreak and find ways to make your stay with us safe and memorable. We are fortunate to be surrounded by an abundance of fresh ocean air with open spaces and healthy activities. With our open-air rooms, outdoor plaza and dining areas, individual HVAC units for each guest room and more, we are well positioned for natural physical distancing. We’ve also made many adjustments to ensure you can come listen to the sea lions bark and watch the sea otters frolic, with peace of mind. You can find more updates on our current effort below.

Changes You May Notice:

While the Monterey Bay views, fresh ocean air and nostalgia of Monterey are here to stay, you will notice adjustments we’ve made to ensure a safe and healthy stay:

  • We’ve adjusted our cancellation policy to 6pm on day of arrival, giving you even more flexibility when booking.
  • Contactless check-in and check-out is available.
  • Our valet parking services will feature new procedures to create a more contactless experience. Unlimited in and out privileges will continue for our guests.
  • During your stay, our team will not enter your room unless specifically requested for cleaning or other services. We want your room to be your personal sanctuary during your stay.
  • Schooners Coastal Kitchen & Bar is open with plenty of outdoor tables overlooking the Monterey Bay. For reservations, click here.
  • Vista Blue Spa, the Fitness Center (Wednesday to Monday 8am-8pm) and Spa Deck (Daily) are open with panoramic views of the bay. When enjoying the Spa Deck we ask all guests to follow postings and maintain proper physical distancing for the safety of all guests and associates. 
  • Tidal Coffee is open and offering specialty coffee, tea and breakfast & lunch offerings daily from 6am to 12pm. 
  • Please note: At this time, local regulations require all guests to wear facial coverings in public areas.

Changes You May Never See:

Many of our cleaning initiatives take place behind-the-scenes by our caring team. Our Wellbeing & Safety Commitment ensures the utmost hygiene and cleanliness for everyone who walks through our doors.

Rigorous protocols and ongoing training: We have rigid hygiene protocols and ongoing training for all of our associates. Protective equipment including masks, gloves and face-shields are used by our team as appropriate based on the specific task and temperature checks of our associates are conducted prior to their shift. Modifications have been made to our public spaces as well as our teams’ workspace to reduce surface and spatial contact.

State-of-the-art technology: We employ officially approved anti-viral cleaning solutions, including Vector fogging machines in our guestrooms, public spaces, and back of house.

Breathe Easy All of our guestrooms feature heating and cooling systems that circulate air from within the room, so your air is your air. All guest rooms also have operable doors and windows which allow for fresh outside air at any time.

Wellbeing at the center of your stay: Multi-use and ancillary items and amenities have been removed from guestrooms and public areas, but are available upon request. Our team will not access your guestroom during your stay, though we are here to assist you with the services you desire upon request. Alcohol-based hand sanitizers are available to guests and team members in convenient locations throughout the property.

Third-party certified practices: We follow the guidelines of the AHLA Stay Safe program, are Clean + Safe Certified by California Hotel & Lodging Association, earned the Sharecare VERIFIED™ with Forbes Travel Guide badge by completing – and maintaining – verification on more than 360 global health security standards and are recognized by AAA as a 4 Diamond property with Best in Housekeeping status. Our robust program was developed, and continues to be refined, based on guidelines from the Center of Disease Control and Prevention, the World Health Organization, and local authorities. 

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Monterey Plaza Hotel and Spa collects personal information from consumers. You can learn more about what personal information is collected and how it is used by viewing Monterey Plaza Hotel and Spa's privacy policy at:

We are committed to providing you a clean and safe stay. For updates on COVID-19 protocols and travel guidelines,
click here.