Plaza Updates
Monterey Plaza Welcomes You!

At the Monterey Plaza Hotel & Spa, the wellbeing of our guests and associates is our highest priority. We continue to monitor the Coronavirus (COVID-19) outbreak and find ways to make your stay with us safe and memorable. We are fortunate to be surrounded by an abundance of fresh ocean air with open spaces and healthy activities. With our open-air rooms, outdoor plaza and dining areas, individual HVAC units for each guest room and more, we are well positioned for natural physical distancing. We’ve also made many adjustments to ensure you can come listen to the sea lions bark and watch the sea otters frolic, with peace of mind. You can find more updates on our current effort below.

Changes You May Notice:

While the Monterey Bay views, fresh ocean air and nostalgia of Monterey are here to stay, you will notice adjustments we’ve made to ensure a safe and healthy stay:

  • We’ve adjusted our cancellation policy to 6pm on day of arrival, giving you even more flexibility when booking.
  • Contactless check-in and check-out available.
  • Our valet parking services will feature new procedures to create a more contactless experience. Unlimited in and out privileges will continue for our guests.
  • During your stay, our team will not enter your room unless specifically requested for cleaning or other services. We want your room to be your personal sanctuary during your stay.
  • Schooners Coastal Kitchen & Bar is open and featuring an expanded outdoor dining area. Schooners patio dining and pick up are available from 12pm to 8pm Sunday through Thursday and 12pm to 9pm Friday and Saturday.
  • Spa services are currently paused, but our Spa Deck and Fitness Center remain open. We ask all guest to maintain respect for other guests and their physical distancing. Guidelines are posted in each area. We ask that you follow these guidelines for the safety of all guests and Associates. 
  • Tidal Coffee is open and offering specialty coffee, tea and breakfast & lunch offerings daily from 6am to 12pm. 
  • Please note: At this time, local regulations require all guests to wear facial coverings in public areas.

Changes You May Never See:

Many of our new initiatives take place behind the scenes, by our team members trained under our new Wellbeing & Safety Commitment. Below you can find more information on steps we are taking to ensure the utmost hygiene and cleanliness for our guests.

Wellbeing at the center of your stay: Multi-use and unnecessary items and amenities have been removed from guest rooms and public areas, but are available upon request. Our team will not access your room during your stay, though we are here to assist you with the services you desire. Alcohol-based hand sanitizers are available to guest and team members in convenient locations across the property.

Rigorous protocols and ongoing training: We have rigid hygiene protocols and ongoing training for all of our associates. Protective equipment including protective masks, gloves and face-shields will be used by our team as appropriate based on the specific task. Modifications have been made to our public spaces as well as spaces for our team, that reduce contact. 

State-of-the-art technology: Additional sanitation measures have been added to our daily hotel cleaning with anti-viral solutions officially approved by the EPA for this purpose.

Third-party certified practices: Monterey Plaza’s stringent food and beverage service and preparation standards will continue to follow the U.S. Food and Drug Administration (FDA), National Restaurant Association’s ServSafe program and our local County Health Department to ensure the highest standards of culinary and food service measures are in place. We are proud to be Clean + Safe Certified by California Hotel & Lodging Association and recognized by AAA as a 4 Diamond property with Best in Housekeeping status again in 2020. Our robust program was developed, and continues to be refined, based on guidelines from the Center of Disease Control and Prevention, the World Health Organization, and local authorities.

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We are open and welcoming guests to the beautiful Monterey Peninsula!

Thank You